Refund policy

Due to the nature of our products, returns, issue refunds, or exchanges are considered on a case-by-case basis. Therefore, please carefully read each description for the product you are interested in before purchasing. 

If your return is accepted, you are responsible for covering the shipping costs to return the item within 15 days of acceptance. Items sent back to us without requesting a return may not be accepted.

Gift cards never expire.

You can always contact us for any return questions at shannon@randscandleco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right. Please include photos and a description of the damaged item and your order number.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@randscandleco.com.